First Contact: HMIC Thematic Report

The UK police service currently receives over 67 million calls for assistance from the public annually. While the majority of these calls represent first-time contact with the police, individual callers increasingly have significant experience of dealing with contact centres, and the quality of the police interaction is then measured against these commercial benchmarks. Police forces have just one chance to make a good first impression, but too often they fail to achieve the required standards.

Date: Tue Nov 01 00:00:00 GMT 2005

First Contact Police Contact Management: HMIC Thematic Report (November 2005) (PDF file - 2mb - Warning: large file)
The UK police service currently receives over 67 million calls for assistance from the public annually. While the majority of these calls represent first-time contact with the police, individual callers increasingly have significant experience of dealing with contact centres, and the quality of the police interaction is then measured against these commercial benchmarks. Police forces have just one chance to make a good first impression, but too often they fail to achieve the required standards.
Cyswllt Cyntaf - Arolygiad Thematig o Reolaeth Cyswllt Heddlu (PDF file - 1mb - Warning: large file)
The UK police service currently receives over 67 million calls for assistance from the public annually. While the majority of these calls represent first-time contact with the police, individual callers increasingly have significant experience of dealing with contact centres, and the quality of the police interaction is then measured against these commercial benchmarks. Police forces have just one chance to make a good first impression, but too often they fail to achieve the required standards.
First Contact: HMIC Thematic Report - Executive Summary (November 2005) (PDF file - 198kb)
The UK police service currently receives over 67 million calls for assistance from the public annually. While the majority of these calls represent first-time contact with the police, individual callers increasingly have significant experience of dealing with contact centres, and the quality of the police interaction is then measured against these commercial benchmarks. Police forces have just one chance to make a good first impression, but too often they fail to achieve the required standards.

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